Privacy Policy

Introduction

StatelyVIP Technology Ltd. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our luxury car rental platform and services (the "Service"). Please read this Privacy Policy carefully to understand our practices regarding your personal data.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, phone number, and postal address
• Payment information (processed through secure third-party payment processors)
• Government-issued identification documents for verification purposes
• Driver's license information
• Profile information and preferences
• Communication preferences

Usage Information

We automatically collect certain information when you use our Service, including:

• Device information (device type, operating system, browser type)
• IP address and location data
• Usage patterns and interactions with our Service
• Cookies and similar tracking technologies
• Log files and analytics data

Vehicle and Booking Information

When you book a vehicle or list a vehicle on our platform, we collect:

• Booking details (dates, times, locations, vehicle preferences)
• Vehicle information (for vehicle owners/partners)
• Chauffeur information (if applicable)
• Special requests or requirements

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our Service
• To process and manage your bookings and transactions
• To verify your identity and prevent fraud
• To communicate with you about your bookings, account, and our services
• To send you promotional materials, updates, and marketing communications (with your consent)
• To respond to your inquiries, comments, and support requests
• To personalize your experience and provide tailored recommendations
• To analyze usage patterns and improve our Service
• To comply with legal obligations and enforce our terms of service
• To protect the rights, property, and safety of StatelyVIP, our users, and others

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analytics, customer support, and marketing services.

Business Partners

We may share information with vehicle owners, partners, and chauffeurs to facilitate bookings and provide services.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights or comply with legal processes.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

With Your Consent

We may share your information with third parties when you have provided explicit consent to do so.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We use industry-standard encryption, secure servers, and access controls to safeguard your data.

Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to legal and contractual obligations
• Objection: You can object to certain processing of your personal information
• Portability: You can request a copy of your data in a structured, machine-readable format
• Opt-out: You can opt-out of marketing communications at any time by clicking the unsubscribe link or contacting us

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and interactions with our Service. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our Service.

We use cookies for purposes such as:

• Authentication and session management
• Remembering your preferences and settings
• Analyzing usage patterns and improving our Service
• Providing personalized content and advertisements

Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to these countries.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.